- Transparent travel policies
Returns & Refund Policy
Please read our cancellation and refund terms carefully before booking any service.
At Fayaz Holidays, we strive to provide the best travel, visa consultation, and holiday planning services. Since our services involve third-party providers (airlines, hotels, embassies, and transport operators), our refund and cancellation policies are structured based on industry standards.
By booking a service with us, you agree to the following terms regarding returns and refunds:
Section 01
Visa Processing & Consultation Fees
- All payments made for visa processing, file preparation, document review, and embassy consultation are 100% non-refundable once our team begins working on your file.
- Visa approvals or rejections are completely at the discretion of the respective country's embassy or consulate.
- Fayaz Holidays holds no responsibility for visa denials or processing delays, and no refunds will be issued in such cases.
Section 01
Visa Processing & Consultation Fees
- All payments made for visa processing, file preparation, document review, and embassy consultation are 100% non-refundable once our team begins working on your file.
- Visa approvals or rejections are completely at the discretion of the respective country's embassy or consulate.
- Fayaz Holidays holds no responsibility for visa denials or processing delays, and no refunds will be issued in such cases.
Section 03
Holiday & Tour Packages
- If cancellation is requested 30+ days before departure, customers may be eligible for a partial refund depending on airline and hotel policies.
- Cancellations made less than 15 days before departure are usually non-refundable due to vendor commitments.
- Once the tour has started, no refunds will be issued for unused services including sightseeing, meals, or transport.
Section 04
Refund Processing Time
- Approved refunds will be processed through the original payment method.
- Refunds may take 14–21 business days depending on banking and payment gateway processing times.
Important Note
Travel insurance is highly recommended to protect against unexpected cancellations, medical emergencies, or travel disruptions
Contact Us
For cancellation or refund-related inquiries:
support@fayazholidays.com
Phone
017********
Need help with a booking or refund?
Our travel specialists are here to guide you through every step — from visa queries to itinerary changes and refund requests.